Processes and Outsourcing

Particular attention is often paid to one important and common way of organizing globally-distributed work: outsourcing.  A service provider enters into a contractual relationship to develop some part of a product.  While such arrangements provide many benefits, including a favorable cost structure, the ability to access technical specialized resources, and on-demand ramp up and down, it can also be a great challenge for developers and managers.

In this section, we will look at processes, models, and practices for effective outsourcing relationships.  We will consider the outsourcing life cycle, and how to succeed both from the point of view of vendor and customer.



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ITSqc, LLC, is a spin-off from Carnegie Mellon University, created to promote best practice models for the global IT-enabled services industry.

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